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TechnicalAdvisor (TELFORD)

£40K+ basic  D.O.E

Overview:

Based in Telford and reporng to our Technical Supervisor this role will provide telephone and on-line pre and post sales technical support to customers, installers and service technicians requiring guidance and assistance on Riello & Vokèra porolio of products.

The ideal candidate will:

    • ●  ACS qualificaon (Gas safe)

    • ●  Previous experience in repairing residenal or commercial gas boilers

    • ●  Good understanding of heat systems

    • ●  Previous experience in commercial controls and renewable technologies

    • ●  An excellent telephone manner, with a high aenon to detail, a problem solving right first me approach

    • ●  A degree of flexibility and the ability to communicate at all levels

    • ●  Strong problem-solving abilies

    • ●  Ability to manage escalaons and handle difficult customer situaons

    • ●  Excellent understanding of customer service principles and pracces

    • ●  Proficient in using customer service soware and CRM systems

    • ●  Ability to multask and work in a fast-paced environment

    • ●  Flexible and adaptable to changing priories and customer demands

    • ●  High level of paence and empathy

A full benefits package, including:

    • ●  Compeve salary

    • ●  25 days annual leave (Excluding bank holidays)

    • ●  Annual bonus scheme

    • ●  Company pension scheme

    • ●  Private Health Insurance with Employee Assistance/Wellbeing Programmes

    • ●  Death in service benefit and private healthcare opons

    • ●  Business tools, including mobile phone, laptop

REF SOS 461

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About your Recruiter

Sean O'Sullivan

As the Managing Director of SOS Executive Search, I established the company after holding many senior positions in multi-national companies within the Building Products market. My expert market knowledge and an acute awareness of client needs means I know the importance of placing the best candidates in roles and providing efficient solutions for clients.

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