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Technical Service Director

(Hampshire, England)



The HVAC Brand design, develop and deliver innovative heating and ventilation solutions that address a wide range of needs, from sustainability and efficiency to aesthetic appeal and performance. They operate across the UK and Ireland, serving global markets through their Heating & Ventilation International division.

Main Purpose

  • Technical aspect of the commercial business including Technical Support, Field Service Operations, Quality & Continual improvement & Product Training, with the objectives of ensuring product safety, minimising costs and improving the customer’s experience.
  • Those who encounter their products have sufficient knowledge to install, service repair and use the products we deliver.

Tasks and Accountability:

  • Responsibility for the UK Technical Services, Field Failure / Warranty Budget and Product Training
  • Management of Technical Support Operations, Technical Services, Field Service and the Training Team.
  • Continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction.
  • The performance of the department and management through effective key performance indicators, targets, and goal settings.
  • Compliance with standards for SHEQ.
  • Facilities and Health and Safety for the Southampton site.
  • Business Review Meetings with UK management as required.

A full benefits package, including:

  • Car
  • IT
  • Phone
  • Pension
  • Health Cash Plan
  • Employee Discount
  • Values Award
  • Holidays


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About your Recruiter

Sean O'Sullivan

As the Managing Director of SOS Executive Search, I established the company after holding many senior positions in multi-national companies within the Building Products market. My expert market knowledge and an acute awareness of client needs means I know the importance of placing the best candidates in roles and providing efficient solutions for clients.

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