Technical Service Director

(Hampshire, England)

HVAC

Overview:

The HVAC Brand design, develop and deliver innovative heating and ventilation solutions that address a wide range of needs, from sustainability and efficiency to aesthetic appeal and performance. They operate across the UK and Ireland, serving global markets through their Heating & Ventilation International division.

Main Purpose

• Technical aspect of the commercial business including Technical Support, Field Service Operations, Quality & Continual improvement & Product Training, with the objectives of ensuring product safety, minimising costs and improving the customer’s experience.
• Those who encounter their products have sufficient knowledge to install, service repair and use the products we deliver.

Tasks and Accountability:

• Responsibility for the UK Technical Services, Field Failure / Warranty Budget and Product Training
• Management of Technical Support Operations, Technical Services, Field Service and the Training Team.
• Continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction.
• The performance of the department and management through effective key performance indicators, targets, and goal settings.
• Compliance with standards for SHEQ.
• Facilities and Health and Safety for the Southampton site.
• Business Review Meetings with UK management as required.

A full benefits package, including:

• Car
• IT
• Phone
• Pension
• Health Cash Plan
• Employee Discount
• Values Award
• Holidays

REF SOS 453